Clear help when something is wrong

Refunds or replacements are available when an item is unavailable, damaged or incorrectly supplied.

Report a problem

Customers must report damaged or incorrect products as soon as reasonably possible and provide proof such as photographs and order details. Contact orders@maolea.co.za or Maolea on WhatsApp so the order can be reviewed.

Change of mind

Refunds are not automatically provided for a change of mind. Any rights that cannot lawfully be excluded remain unaffected.

How an approved refund is handled

Maolea will confirm the appropriate refund or replacement after reviewing the product, order and payment record. Processing time can depend on the payment provider.